Frequently Asked Questions

DELIVERIES

Q: I’ve ordered my wine online, when will my wine be delivered?

Your delivery may take up to 3 working days depending on your location and our drivers' routes, however most orders are delivered with 24-48 hours.  Please do not hesitate to contact us with regard to delivery date and approximate timing - we will do our best to provide an accurate ETA.  FOR GUARANTEED DELIVERY BEFORE CHRISTMAS PLEASE ORDER BY 10AM ON TUESDAY 19TH DECEMBER.  

Q: My order is a gift.  Can I send a gift message?

Yes!  There is a box in our check out page where you can type in your gift message and we will send this along with your order.  You can also tick a box to say your order is a gift and we will ensure no prices or reciepts are sent with the delivery.

Q: If I buy wine in your shop, will you deliver?

Yes!  We have our delivery driver Ray for local weekday deliveries, or if you’re within 10 mins walk, we will trolley it round.

Q: I haven’t seen my receipt for my online purchase, has my order been taken?

Please check your email has not gone into your trash folder. If it is not there, please call us during shop hours on 0208 985 1549 so we can help you.

Q: Do you deliver overseas?

There are some restrictions for delivering alcohol, and liquids, to some countries, please contact us on 0208 985 1549 or at info@bottleapostle.com to arrange an international delivery.

Q: What is your delivery policy?

Our full delivery policy can be found here.

 

WINES

Q: Do you stock vegan wines?

Yes! You can find a full range of production styles (eg. Vegan, Biodynamic) under the Wine category and then by filtering by “Production“.

Q: What is your returns policy?

Our returns policy can be found here.

Q: Do you just sell wine?

We sell much more! We have over 1,000 products which includes a carefully selected range of artisan spirits, craft beers/ciders, and sake.

Q: Do you sell magnum size bottles (1.5 litres)?

Yes! Visit our Wine page, select “Bottle Size” on the left-hand menu and search for "150cl". 

 

BUYING ONLINE

Q: Can I buy wines and pay for it over the phone?

No, we are unable to take payments over the phone; however, all the products available in our shop are available on our website, which takes secure payments.

Q: Can I order online and pick up from your store?

Yes! We offer a Click & Collect service from all four shops. When ordering online just select the shop you would like to collect from when you check out.

Q: Do you sell gift vouchers?

Yes! Buy gift vouchers online, or in store, and redeem them in any of our shops.

Q: Do you keep my credit card number when I order online?

No, we do not keep credit card information on our website as payments are processed by SagePay, a third party website.

 

EVENTS

Q: Do you hold wine tastings?

Yes.  We host free, walk-in tastings every Friday and monthly seated events are detailed here.

 

 

PRODUCERS

Q: I would like to have my wines stocked at Bottle Apostle, who can I contact?

Thanks for thinking of us, please send an email to info@bottleapostle.com. As we are a small team unfortunately we can not respond to all requests.

 

CAREERS

Q: Where can I send my CV?

We always like hearing from passionate people who want to work with us! Please send your CV and cover email to jobs@bottleapostle.com