Bottle ApostleFAQs

Frequently Asked Questions

DELIVERIES

Q: I’ve ordered my wine online, when will my wine be delivered?

If you have placed your order before 10am on Monday to Thursday, it will normally arrive the next day before 4pm. Orders placed Friday before 10am will normally be delivered the following Monday before 4pm. Orders placed after 10am on Friday or anytime Saturday or Sunday will generally be delivered the following Tuesday before 4pm. There are no deliveries on bank holidays or Sundays.

Q: If I buy wine in your shop, will you deliver?

Yes!  We have our delivery driver Ray for local deliveries from Wednesday to Friday, or if you’re within 10 mins walk, we will trolley it round.

Q: I haven’t seen my receipt for my online purchase, has my order been taken?

Please check your email has not gone into your trash folder. If it is not there, please call us during shop hours on 0208 985 1549 so we can help you.

Q: Do you deliver overseas?

There are some restrictions for delivering alcohol, and liquids, to some countries, please contact us on 0208 985 1549 or at info@bottleapostle.com to arrange an international delivery.

Q: What is your delivery policy?

Our full delivery policy can be found here.

 

EVENTS

Q: Do you hold wine tastings?

Yes!  We have free Friday tastings every week as well as ticketed, seated events.

Q: I bought a ticket online. Do I need to print out the receipt for the event?

If you have bought a ticket, we will have a record of your order. Just bring yourself and an inquisitive mind!

Q: How can I find out about your events?

You may wish to subscribe to our newsletter or visit our Events page.

 

WINES

Q: Do you stock vegan wines?

Yes! Search for vegan wines under Wine and then press “Production“.

Q: What is your returns policy?

Our returns policy can be found here.

Q: Do you just sell wine?

We sell spirits, beers, sake and more!

Q: Do you sell magnum size bottles (1.5 litres)?

Yes! Visit our Wine page, select “Bottle Size” on the left-hand menu and search for "150cl". 

 

BUYING ONLINE

Q: Can I buy wines and pay for it over the phone?

No, we are unable to take payments over the phone; however, all the products available in our shop are available on our website, which takes secure payments.

Q: Can I order online and pick up from your store?

Yes! When ordering online, let us know the shop you would like to collect from in your order's comments.

Q: Do you sell gift vouchers?

Yes! Buy gift vouchers online, or in store, and redeem them in any of our shops.

Q: Do you keep my credit card number when I order online?

No, we do not keep credit card information on our website as payments are processed by SagePay, a third party website.

 

PRODUCERS

Q: I would like to have my wines stocked at Bottle Apostle, who can I contact?

Thanks for thinking of us, please send an email to info@bottleapostle.com and we will see it. As we are a small team and unfortunately we can not respond to all requests.

 

JOBS

Q: Where can I send my CV?

We always like hearing from people who want to work with us! Please send your CV and cover email to jobs@bottleapostle.com

Wine Styles Guide
Lighter dry wines
Aromatic + off-dry to medium-dry whites
Rich + oaked whites
Sweet + dessert wines
Lighter-bodied reds
Structured, classic reds
Full-bodied, rich reds
Rose